Coinbase
“Account restricted“ or payout of crypto assets deactivated
Coinbase Global, Inc. is a US corporation that operates an online platform through which users can trade crypto assets.
For the German market, Coinbase Germany GmbH, based in Berlin, has a license from the German Federal Financial Supervisory Authority (BaFin) for crypto custody business and is therefore subject to German financial supervision.
Which company is the contractual partner in a specific individual case depends on the respective account structure and the agreed terms of use. In addition to Coinbase Germany GmbH, there is also Coinbase Europe Limited (based in Ireland).
Coinbase users repeatedly report that their account is marked as “Account restricted“ or that the message “Your ability to send crypto is disabled“ appears. In many cases, the account can still be viewed; however, individual functions – in particular the sending of crypto assets or payouts – are temporarily disabled.
The reasons often given are security reasons or an internal review (“we are reviewing your account“). Specific information on the triggering event or the duration of the restriction is not always provided. In some cases, it is unclear to users which specific conditions must be met for the restriction to be lifted.
Coinbase’s aim is to comply with legal regulations. The platform has a fundamental interest in intact customer relationships.
However, if no remedial action is taken over a longer period of time, targeted communication with a lawyer can emphasize the rights of the affected person/client and decisively strengthen its position in the environment of numerous support requests and legal audit requirements.
Initial assessment via the online mask
You can use the online form above to describe your concerns in a structured manner. The information provided will enable an initial preliminary examination of the facts of the case and help us to assess whether and in what form legal action should be considered.
The use of the online form does not constitute a mandate and does not replace a comprehensive legal examination. Concrete prospects of success, recommendations for action or a legal assessment in individual cases will only be made after explicit commissioning.