Other platforms
Account blocked at another crypto exchange
Numerous other crypto exchanges, some of which operate internationally, are also blocking withdrawals, freezing accounts or demanding additional proof.
This affects providers such as HTX, Upbit, KuCoin, Bybit, OKX, Crypto.com, Gate.io, Bitget, MEXC, Gemini, Bitfinex or comparable platforms. From a legal perspective, the name of the exchange is less important than the specific measure and the contractual structure.
Recurring patterns in practice include:
- Short-term deactivation of payouts (“withdrawal suspended“)
- repeated KYC requirements
- Comprehensive “source of funds“ or “proof of funds“ evidence
- Reference to an internal “team“ without time specification
- Standardized support responses without specific reasons
If an account on a crypto platform is blocked or a payout is blocked, the users affected are often faced with considerable practical difficulties. Communication with platform operators is often difficult and frequently takes place exclusively via standardized support channels.
Communication is often exclusively in English, especially with internationally oriented crypto platforms.
In addition, a clearly identifiable contact person within the European Union. In many cases, there is also no tangible establishment within the EU. For affected users, this makes both direct communication with the platform operator and the enforcement of possible claims considerably more difficult.
In addition, significant legal differences may exist depending on the platform’s location. Providers based within the European Union are generally subject to European consumer protection regulations.
In the case of platforms with offshore structures, however, the legal enforcement of claims can be significantly more complex. Jurisdiction clauses in the respective terms of use must also always be examined on a case-by-case basis.
A structured legal examination helps to clarify which claims exist and which steps make sense.
Initial assessment via the online mask
You can use the online form above to describe your concerns in a structured manner. The information provided will enable an initial preliminary examination of the facts of the case and help us to assess whether and in what form legal action should be considered.
The use of the online form does not constitute a mandate and does not replace a comprehensive legal examination. Concrete prospects of success, recommendations for action or a legal assessment in individual cases will only be made after explicit commissioning.